A new online banking experience is here.
We always look for ways to serve you better and make it easier for you to bank with us. That includes improving your online banking experience.
We have moved to a new online banking platform for personal and business clients in the Carolinas and Virginia. While it’s true that change can be challenging, we believe this is a positive one. And we have a team of people working hard to make it as easy as possible for you.
|Watch an overview video of how the new Online Banking system will work.|
We’re working to make doing your daily business even easier than before. The new platform includes several enhancements to wire and ACH capabilities, like:
- Same-day ACH
- Mobile approval for wires
- Recurring wires and ACH
- Future-dated wires
You can also launch directly to other treasury products, like Positive Pay and Lockbox, and have more flexibility to move funds with one-to-many and many-to-one transfers.
While we’re at it, we’re working for greater consistency. Since 2017, Pinnacle clients in the Carolinas and Virginia have used different online systems than clients in Tennessee. We want all clients to have a consistent experience no matter where they are or what kind of business they’re doing.
We’re prepared to help you.
We know change is rarely easy. To help, most of your information has automatically converted and will be there when you log into the new system for the first time. And you will have access to two years’ worth of transaction detail and statements in the new system.
We want to make sure you’re supported, so we have created this website to help with things like how to log in the first day and where to download the new mobile app. It includes support resources, training materials, video tutorials and more.
And never forget that your Pinnacle financial advisor and treasury management advisor are always available to help. Reach out to them with questions or call our treasury management support team, which is available during business hours.
Pinnacle Treasury Online Banking Support
Frequently Asked Questions
How do I log in the first time?
The first time you log into the new Online Banking system, you will need to do so through PNFP.com or MyPinnacle.com, either on a computer or through a mobile web browser. There is a version of the new system optimized for mobile browsers. You will use your current online banking username as the Access ID. Your temporary password will be your username plus the last four digits of your company's Tax ID number.
Username/Access ID: AcmeAdmin
The system will ask you to accept the new Online Banking Agreement, set up your security questions and reset your password. These can only be done through a computer or mobile browser, not through the mobile app.
I'm having trouble logging in for the first time. What should I do?
Here are some questions you can answer to find the likely trouble spot.
- Are you using the temporary password we provided? Remember that your temporary password will be your username plus the last four digits of your social security number (for personal banking) or your company's Tax ID number (for small business banking).
Username/Access ID: JohnDoe
Username/Access ID: AcmeAdmin
- Are you logging in from a web browser? The first time you log in, you must do so in a web browser, not the mobile app.
- Your online banking login credentials are case sensitive. Are you entering your Access ID and password exactly as they should be, including capital vs. lower case letters?
- Did you get an email notice about adding an exclamation point (!) to your Access ID? Some IDs encountered conflicts and had to be modified at conversion by adding a ! to the end.
If you still have trouble after answering these questions, please call our treasury management support team at 855-282-8655.
Will my accounts automatically convert to the new Online Banking system?
You will have access to all the same accounts you do now, all with the same account nicknames. Your user roles and permissions will also automatically convert to the new system.
Will I need to download a new mobile app?
Yes, we will offer two separate apps: one for personal banking and one for business banking. They are both available for download right now, but you will be unable to use it until Nov. 12 when we convert your account to the new system. The first time you log into the new Online Banking system, you will need to do so through the website, either on a computer or through a mobile web browser. There is a version of the new system optimized for mobile browsers, and text banking will still be available.
How can I learn how to use the new Online Banking system?
You will have many opportunities and different ways to learn, including on this website. As we get closer to Nov. 12, instructional guides, videos and other training materials will be available at MyPinnacle.com/Training. Your treasury management advisor can also help you learn the system, and a dedicated support team is available to answer questions at 855-282-8655.