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If you have questions that aren’t addressed elsewhere on this site, please take a look at these frequently asked questions about accounts, debit cards and ATMs, Online Banking and bill payment, mobile banking, business banking, CDs and IRAs and loans.


Our combined footprint includes banking offices in North Carolina, South Carolina, Virginia and Tennessee.

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Contact Us

We know we can’t possibly answer every question you have about the transition on this website, but we know some people who can.

Our Client Service Center is filled with people who answer the phone when you call during business hours. And we kept BNC Bank/Bank of North Carolina’s Client Service Center in place in High Point, NC, so there is a team of people who know your history, know all about BNC and know the answers to your most pressing transition questions. If they don’t know, they will find the person who does.

The Client Service Center in High Point is open during the hours listed below.


Carolinas and Virginia Client Service Center

7 a.m. – 11 p.m. (ET)
9 a.m. – 5 p.m. (ET)


If you don’t need a live person, try our
Pinnacle Anytime automated system, available 24/7.

Toll-Free: 877.842.4180

Have a question about online banking? Call us

Virtual Banking

Need to report a lost or stolen Pinnacle debit
card? Reach us here:

Lost or Stolen Pinnacle Debit Card

Need to reorder checks? Visit Deluxe’s website
or call them here:

Reorder Checks