Online Banking Conversion | Pinnacle Financial Partners
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A new online banking experience is here.

We always look for ways to serve you better and make it easier for you to bank with us. That includes improving your online banking experience.

We have moved to a new online banking platform for personal and business clients in the Carolinas and Virginia. While it’s true that change can be challenging, we believe this is a positive one. And we have a team of people working hard to make it as easy as possible for you.

Why?

Watch the Online Banking Overview
Watch an overview video of how the new Online Banking system will work.

We’re working to make managing your finances even easier than before. The new online banking system gives you more control over your money from anywhere you choose to do business. It offers a user-friendly design, features that help you keep track of your budget and access to PDF statements and notices that look just like the mailed versions.

 

While we’re at it, we’re working for greater consistency. Since 2017, Pinnacle clients in the Carolinas and Virginia have used different online systems than clients in Tennessee. We want all clients to have a consistent experience no matter where they are or what kind of business they’re doing.

We’re prepared to help you.

We know change is rarely easy. To help, most of your information has automatically converted and will be there when you log into the new system for the first time. The exceptions are eBills, which can be reconnected easily in Bill Pay, and any account and security alerts. And you will have access to two years’ worth of transaction detail and statements in the new system. 

We want to make sure you’re supported, so we have created this website to help with things like how to log in the first day and where to download the new mobile app. It includes support resources, training materials, video tutorials and more.

And never forget that a Pinnacle associate is just a phone call away. Reach out to your office with questions or call our 24/7 Client Service Center, where you will always get a human being on the line.

Pinnacle Client Service Center
Online Banking
877-306-2118


Frequently Asked Questions

How do I log in the first time?

The first time you log into the new Online Banking system, you will need to do so through PNFP.com or MyPinnacle.com, either on a computer or through a mobile web browser. There is a version of the new system optimized for mobile browsers. You will use your current online banking username as the Access ID. Your temporary password will be your username plus the last four digits of your social security number (for personal banking) or your company's Tax ID number (for small business banking).

Examples:
Username/Access ID: JohnDoe
Password: JohnDoe1234
Username/Access ID: AcmeAdmin
Password: AcmeAdmin1234

The system will ask you to accept the new Online Banking Agreement, set up your security questions and reset your password. These can only be done through a computer or mobile browser, not through the mobile app.


I'm having trouble logging in for the first time. What should I do?

Here are some questions you can answer to find the likely trouble spot.

  • Are you using the temporary password we provided? Remember that your temporary password will be your username plus the last four digits of your social security number (for personal banking) or your company's Tax ID number (for small business banking).
    • Examples:
      Username/Access ID: JohnDoe
      Password: JohnDoe1234
      Username/Access ID: AcmeAdmin
      Password: AcmeAdmin1234
  • Are you logging in from a web browser? The first time you log in, you must do so in a web browser, not the mobile app.
  • Your online banking login credentials are case sensitive. Are you entering your Access ID and password exactly as they should be, including capital vs. lower case letters?
  • Did you get an email notice about adding an exclamation point (!) to your Access ID? Some IDs encountered conflicts and had to be modified at conversion by adding a ! to the end. 

If you still have trouble after answering these questions, please call our Client Service Center at 877-306-2118.


Will my accounts automatically convert to the new Online Banking system?

You will have access to all the same accounts you do now, all with the same account nicknames.


Will I need to download a new mobile app?

Yes, we will offer two separate apps: one for personal banking and one for business banking. They are both available for download right now, but you will be unable to use it until Nov. 12 when we convert your account to the new system. The first time you log into the new Online Banking system, you will need to do so through the website, either on a computer or through a mobile web browser. There is a version of the new system optimized for mobile browsers, and text banking will still be available.


How can I learn how to use the new Online Banking system?

You will have many opportunities and different ways to learn, including on this website. As we get closer to Nov. 12, instructional guides, videos and other training materials will be available at MyPinnacle.com/OLB. You can also reach out to the Online Banking team in Pinnacle’s Client Service Center at 877-306-2118.