Two insurance advisors were at the building as soon as the roads were cleared of downed power lines. They made sure the insurance carrier’s adjustors arrived quickly and oversaw the claim process.
“They were there right away helping with decisions we needed to make, interpreting our coverage and helping us with the claims process,” Steele said.
Representatives from the insurance carrier arrived Saturday morning to inspect the vehicles and building. More teams arrived on Monday and Wednesday. Huddleston-Steele’s insurance advisor was there each time.
Huddleston-Steele also needed to recover about 52,000 drawings that were damaged in the storm.
“Some were paper, onion skin, mylar and sepia dating back to 1955,” Steele said. “They had to be restored by a specialist, or they would glue together, or ink would run, or they’d mold.”
Their MLB insurance advisor helped ensure they had proper coverage for the drawings when they were in transit and while being restored in Rochester, N.Y.
“Years ago our advisor recommended we get a business owner policy that covers additional expenses, rent, utilities and valuable papers,” Steele said. “That saved us. If it hadn’t been for that, we may not have been able to save all of our drawings.”